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根据集团公司领导工作要求,了解海汽快车服务质量存在的问题和不足,品牌客服部组织有关人员,于8月17日至19日,在海口地区汽车站对各单位的海汽快车开展服务质量专项检查,现将检查发现的问题和不足作简报如下:
","type":1},{"audio_music_id":0,"source":0,"text":"一、检查发现的主要问题和不足
本次检查采取抽查的方式,共抽查了17家单位45辆海汽快车(含VIP快车),其中抽查琼海公司车辆未发现问题,昌江公司和陵水公司因班次较少暂未抽查到。
本次检查发现的主要问题和不足有:一是进入发车库应班的车辆车内窗帘未收起扎好,部分车辆窗帘有明显污迹;二是进入发车库应班的车辆旅客安全带未扣好摆齐;三是车辆卫生问题,部分车辆仪表台放置杂物,车内座椅、地板有明显污迹;四是车容车貌问题,部分车辆外观有明显污迹和绣迹;五是驾驶员着装问题,个别单位车辆因承包经营,驾驶员未着装海汽快车驾驶员制服。
","type":1},{"audio_music_id":0,"source":0,"text":"二、具体问题照片记录如下:
","type":1},{"audio_music_id":0,"source":0,"subtitle_align":"center","subtitle_color":"#ffffff","subtitle_font_size":"medium","subtitle_style_id":9,"text":"万宁公司","type":6},{"audio_music_id":0,"img_height":800,"img_size":91,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/bb6a350a3a8daadb59fdda64c526f64b__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(一)车号:琼C84250 快车(承包车)
","type":1},{"audio_music_id":0,"img_height":600,"img_size":86,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/55aad825154ec53c21008f740a184905__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"1.驾驶员未穿着制服
","type":1},{"audio_music_id":0,"img_height":600,"img_size":73,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/c60cf6037a442b7bfc51603f78ee66eb__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"2.进库后窗帘未收起
","type":1},{"audio_music_id":0,"img_height":800,"img_size":80,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/0faad16c03d8edb82c580a895b171c72__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(二)车号:琼C84531 快车(承包车)
","type":1},{"audio_music_id":0,"img_height":600,"img_size":76,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/7230c63e59db3201a7746790272695fc__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"1.驾驶员未穿着制服
","type":1},{"audio_music_id":0,"img_height":600,"img_size":90,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/0b93f67e9778069d61d988080996a7a5__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"2.座椅套缺失
","type":1},{"audio_music_id":0,"img_height":800,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/bb0f889082a354cc6d1fde73e0695445__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"3.车厢侧墙面有污迹
","type":1},{"audio_music_id":0,"source":0,"subtitle_align":"center","subtitle_color":"#ffffff","subtitle_font_size":"medium","subtitle_style_id":9,"text":"三亚公司","type":6},{"audio_music_id":0,"img_height":800,"img_size":69,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/b41d450bf3d035c9433b4876a5beecda__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"车号:琼B19632 快车(承包车)
","type":1},{"audio_music_id":0,"img_height":800,"img_size":68,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/0ff5559e7aec2507738010936f8df72b__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"1.后视镜塑料罩缺失
","type":1},{"audio_music_id":0,"img_height":600,"img_size":75,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/fca9eb555d8858c229c44160b7391e38__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"2.上车门台阶有污迹
","type":1},{"audio_music_id":0,"img_height":600,"img_size":51,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/0f54f4285029cc0e8ebf57a4d2f0303f__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"3.进入发车库后车厢内地板有垃圾未清理
","type":1},{"audio_music_id":0,"img_height":600,"img_size":70,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/b965d3ab98c45f22cbd7732a169ac88d__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"4.进入发车库后窗帘未收起扎好
","type":1},{"audio_music_id":0,"img_height":600,"img_size":78,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/f6592d992bdd4c0595301c65cc97d357__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"5.窗帘有污迹
","type":1},{"audio_music_id":0,"source":0,"subtitle_align":"center","subtitle_color":"#ffffff","subtitle_font_size":"medium","subtitle_style_id":9,"text":"白沙公司","type":6},{"audio_music_id":0,"img_height":1440,"img_size":109,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/a953098d9041f9b65241ff022efab815__jpg.heic","img_width":1080,"is_origin":false,"source":0,"text":"(一)车号:琼D41415,快车。
","type":1},{"audio_music_id":0,"img_height":600,"img_size":82,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/fd9acce926b98fbee61aa2afca430722__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"1.上车门台阶有污迹
","type":1},{"audio_music_id":0,"img_height":600,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/c9d3d79b0b868da0fc3cb8298764e868__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"2.座椅枕套脱落
","type":1},{"audio_music_id":0,"img_height":600,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/e1767ee0578a00a38b13d529e68ddc88__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"3.下车门处扶手有锈迹
","type":1},{"audio_music_id":0,"img_height":800,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/6b3b6f72f12cac8e2683bfb3bc632615__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(二)车号:琼D47488 ,快车
","type":1},{"audio_music_id":0,"img_height":800,"img_size":48,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/6a4078559f234f52787c04e0fcb5813e__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"进发车库后下车门位置有垃圾未清理干净
","type":1},{"audio_music_id":0,"source":0,"subtitle_align":"center","subtitle_color":"#ffffff","subtitle_font_size":"medium","subtitle_style_id":9,"text":"保亭公司","type":6},{"audio_music_id":0,"img_height":800,"img_size":100,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/b2ceda7ef83dbcea101d8da51fe243a8__jpg.heic","img_width":776,"is_origin":false,"source":0,"text":"(一)车号:琼A53179。VIP快车,海口公司托管给保亭公司。
","type":1},{"audio_music_id":0,"img_height":600,"img_size":84,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/2beea195db629d577ae44ee2a5c54fe2__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"1.旅客座椅枕套凌乱、陈旧
","type":1},{"audio_music_id":0,"img_height":800,"img_size":86,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/b323d05ff9dfaf891c8d71d82ac96789__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"2.座椅靠背倒塌,不能收起
","type":1},{"audio_music_id":0,"img_height":800,"img_size":92,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/91dd375f7f82a41ee47d2fc364edf790__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(二)车号:琼D27772,快车。
","type":1},{"audio_music_id":0,"img_height":600,"img_size":91,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/6aaf8b8349356e2a5e2a24882ff1d0a0__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"1.上车门台阶有污迹
","type":1},{"audio_music_id":0,"img_height":600,"img_size":75,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/f1058424e4864a990e5dc8c38f07d520__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"2.仪表台底胶带发霉变色
","type":1},{"audio_music_id":0,"img_height":600,"img_size":87,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/2dbd3cce9b65899fd466ec83e8fd7eaf__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"3.行李仓地板破损
","type":1},{"audio_music_id":0,"source":0,"subtitle_align":"center","subtitle_color":"#ffffff","subtitle_font_size":"medium","subtitle_style_id":9,"text":"澄迈公司","type":6},{"audio_music_id":0,"img_height":800,"img_size":64,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/2e41dc40ba64de45d43bb167bbba2f3f__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(一)车号:琼C5A178,快车。
","type":1},{"audio_music_id":0,"img_height":600,"img_size":62,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/a4d359573d84c8dc8448b28e96c3c04f__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"进入发车库座椅未回正
","type":1},{"audio_music_id":0,"img_height":800,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/a970ac7f3169b779f598f1def3e27315__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(二)车号:琼C5A220,快车。
","type":1},{"audio_music_id":0,"img_height":800,"img_size":69,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/79f460d7736887069f0486714761a725__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"1.进入发车库后安全带未扣好收齐、地板污迹
","type":1},{"audio_music_id":0,"img_height":600,"img_size":65,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/1d5b8479dec455594dbcc57c5bcdd611__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"3.旅客座位处墙面角落有污迹
","type":1},{"audio_music_id":0,"source":0,"subtitle_align":"center","subtitle_color":"#ffffff","subtitle_font_size":"medium","subtitle_style_id":9,"text":"儋州公司","type":6},{"audio_music_id":0,"img_height":800,"img_size":92,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/e9fbe3758a06f87ca1bae549b2aa2fd2__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(一)车号:琼F00278,快车。
","type":1},{"audio_music_id":0,"img_height":600,"img_size":87,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/4bcbf04e7a4ed89ed85e9dad1ecad845__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"窗帘有污迹
","type":1},{"audio_music_id":0,"img_height":800,"img_size":73,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/7840fb2630586a4ca77067ce3e628e7e__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(二)车号:琼F00818,VIP快车。
","type":1},{"audio_music_id":0,"img_height":600,"img_size":77,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/37fa7e9aa28ad2eaea56a996098464e5__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"1.进入发车库后窗帘未收起扎好
","type":1},{"audio_music_id":0,"img_height":800,"img_size":69,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/5066b28d5d87f36c819398030ebddc3e__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"2.旅客座位扶手塌陷
","type":1},{"audio_music_id":0,"img_height":800,"img_size":87,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/7cda8143e9dd1a4bc464ce5047b816f1__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(三)琼F05860 VIP快车
","type":1},{"audio_music_id":0,"img_height":600,"img_size":73,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/7484a364f9a5cf7af66a6e1820f710f2__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"1.旅客座椅扶手塌陷
","type":1},{"audio_music_id":0,"img_height":800,"img_size":92,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/4c253485d56ca2abb3875f10ec81ef81__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"2.进入发车库后车座上有垃圾:槟榔渣
","type":1},{"audio_music_id":0,"source":0,"subtitle_align":"center","subtitle_color":"#ffffff","subtitle_font_size":"medium","subtitle_style_id":9,"text":"定安公司","type":6},{"audio_music_id":0,"img_height":800,"img_size":91,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/d14ecaf716749afee5abbc629caf9039__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(一)车号:琼C38526 快车
","type":1},{"audio_music_id":0,"img_height":800,"img_size":78,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/d51fb82a81ed7417b49d5346231820f3__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"1.后视镜塑料罩面掉漆
","type":1},{"audio_music_id":0,"img_height":600,"img_size":92,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/479629c098034c2fc164a57591d458ec__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"2.上车门台阶有污迹
","type":1},{"audio_music_id":0,"img_height":800,"img_size":68,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/369648aa69f1b4ddd38ac6d11ff64402__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(二)车号:琼C38549 快车
","type":1},{"audio_music_id":0,"img_height":800,"img_size":50,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/74841d4e392d843ef205e335fcb667ed__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"1.后视镜塑料罩掉漆
","type":1},{"audio_music_id":0,"img_height":600,"img_size":62,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/d812c9e135d9be2b40028ab45616e7f0__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"2.车体侧身位置有污迹
","type":1},{"audio_music_id":0,"img_height":600,"img_size":82,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/4b00166e4045c536da7bddb404177416__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"3.上车门台阶位置有污迹
","type":1},{"audio_music_id":0,"img_height":600,"img_size":60,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/e8ba6493ad7efe332f1c83caf29b5e2e__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"4.座椅后背有污迹
","type":1},{"audio_music_id":0,"img_height":600,"img_size":57,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/8b8c334aaf593909db3c5e76945ba501__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"5.车厢地板有垃圾、隔板有脱边
","type":1},{"audio_music_id":0,"source":0,"subtitle_align":"center","subtitle_color":"#ffffff","subtitle_font_size":"medium","subtitle_style_id":9,"text":"东方公司","type":6},{"audio_music_id":0,"img_height":800,"img_size":78,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/941f7c77ae64924937f9882f5d87a443__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"车号:琼D63802 快车(承包车)
","type":1},{"audio_music_id":0,"img_height":600,"img_size":56,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/657276fd6bbb0abb4c143699866d78a0__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"1.车尾部漆面有裂纹
","type":1},{"audio_music_id":0,"img_height":600,"img_size":72,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/a81e591a31d8219703b7a9441358fb5d__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"2.进入发车库后窗帘未收起扎好
","type":1},{"audio_music_id":0,"img_height":600,"img_size":87,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/70191bd8b5e2570b8d36e515acdff143__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"3.乘务座支撑杆有锈迹
","type":1},{"audio_music_id":0,"source":0,"subtitle_align":"center","subtitle_color":"#ffffff","subtitle_font_size":"medium","subtitle_style_id":9,"text":"高速公司","type":6},{"audio_music_id":0,"img_height":800,"img_size":74,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/7c3bf43688f90a517b0d75c62bc119c3__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(一)车号:琼A52981 快车
","type":1},{"audio_music_id":0,"img_height":600,"img_size":64,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/de3817e35e8b0bd7a055a1826b25499b__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"1.座位套不整齐,有的套有的不套
","type":1},{"audio_music_id":0,"img_height":800,"img_size":67,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/c7b9a941a641def5dadf5f54e462d341__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"2.进入发车库后安全带未扣好收齐
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","type":1},{"audio_music_id":0,"img_height":600,"img_size":73,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/c60cf6037a442b7bfc51603f78ee66eb__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"2.进库后窗帘未收起
","type":1},{"audio_music_id":0,"img_height":800,"img_size":80,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/0faad16c03d8edb82c580a895b171c72__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"(二)车号:琼C84531 快车(承包车)
","type":1},{"audio_music_id":0,"img_height":600,"img_size":76,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/7230c63e59db3201a7746790272695fc__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"1.驾驶员未穿着制服
","type":1},{"audio_music_id":0,"img_height":600,"img_size":90,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/0b93f67e9778069d61d988080996a7a5__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"2.座椅套缺失
","type":1},{"audio_music_id":0,"img_height":800,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/bb0f889082a354cc6d1fde73e0695445__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"3.车厢侧墙面有污迹
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","type":1},{"audio_music_id":0,"img_height":800,"img_size":68,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/0ff5559e7aec2507738010936f8df72b__jpg.heic","img_width":600,"is_origin":false,"source":0,"text":"1.后视镜塑料罩缺失
","type":1},{"audio_music_id":0,"img_height":600,"img_size":75,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/fca9eb555d8858c229c44160b7391e38__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"2.上车门台阶有污迹
","type":1},{"audio_music_id":0,"img_height":600,"img_size":51,"img_url":"https://ss-mpvolc.meipian.me/users/46173175/0f54f4285029cc0e8ebf57a4d2f0303f__jpg.heic","img_width":800,"is_origin":false,"source":0,"text":"3.进入发车库后车厢内地板有垃圾未清理
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一是请各单位引起重视,认识确保服务质量,维护海汽快车品牌形象的重要性;二是针对简报中本单位存在的问题,认真落实整改;三是结合本次检查发现的问题,举一反三,开展自查自纠,并加强服务质量管理和培训教育工作,切实巩固和提高海汽快车服务质量水平。公司品牌客服部将持续跟踪各单位整改落实情况。
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