<div class="rich_media_content " id="js_content" style="overflow: hidden; color: rgb(51, 51, 51); overflow-wrap: break-word; hyphens: auto; text-align: justify; position: relative; z-index: 0; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.5984px; white-space: normal; visibility: visible;"><section class="" data-tools="135编辑器" data-id="86438" data-color="#106fb9" style="max-width: 100%; overflow-wrap: break-word !important;"><section style="max-width: 100%; overflow-wrap: break-word !important;"><section style="max-width: 100%; overflow-wrap: break-word !important;"><section class="" data-tools="新媒体排版" data-id="2534829" data-style-type="undefined" style="max-width: 100%; overflow-wrap: break-word !important;"><p style="max-width: 100%; text-align: center; line-height: 2em; overflow-wrap: break-word !important;"><img class="rich_pages " data-ratio="0.1504424778761062" data-s="300,640" data-type="png" data-w="1243" data-src="https://mmbiz.qpic.cn/mmbiz_png/dfOiccSdnib22pHDcZzDf4FohvhxmkBYIaF1JicHMjNFib8D2Wn9U1icKOBNkWSn7rRz7fGKS7jg3kBXu2q5axYd2aw/640?wx_fmt=png" _width="328px" src="https://mmbiz.qpic.cn/mmbiz_png/dfOiccSdnib22pHDcZzDf4FohvhxmkBYIaF1JicHMjNFib8D2Wn9U1icKOBNkWSn7rRz7fGKS7jg3kBXu2q5axYd2aw/640?wx_fmt=png" __sec_open_place_holder__="true" crossorigin="anonymous" data-wxsrc="http://mmbiz.qpic.cn/mmbiz_png/dfOiccSdnib22pHDcZzDf4FohvhxmkBYIaF1JicHMjNFib8D2Wn9U1icKOBNkWSn7rRz7fGKS7jg3kBXu2q5axYd2aw/0?wx_fmt=png&wxfrom=3&wxtype=png" style="max-width: 100%; overflow-wrap: break-word !important; height: auto !important; visibility: visible !important; width: 328px !important;"></h3></section></section></section></section><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; text-align: center; line-height: 2em; overflow-wrap: break-word !important;"><span style="max-width: 100%; font-size: 15px; letter-spacing: 0.5px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;"><strong style="max-width: 100%; overflow-wrap: break-word !important;">竞争者可以轻易替代你</strong></span></section><p style="max-width: 100%; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><br style="max-width: 100%; overflow-wrap: break-word !important;"></h3><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; line-height: 2em; overflow-wrap: break-word !important;"><span style="max-width: 100%; font-size: 15px; letter-spacing: 0.5px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;">这种问题只出现在你的产品或者服务能够被轻易复制的情况下。例如，你的业务是向大企业销售打印纸，但是他们找到了另一个供应商，能够用更低价格为他们提供所需的商品。</span></section><p style="max-width: 100%; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><br style="max-width: 100%; overflow-wrap: break-word !important;"></h3><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; line-height: 2em; overflow-wrap: break-word !important;"><span style="max-width: 100%; font-size: 15px; letter-spacing: 0.5px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;">为了避免这种问题，你需要提供个性化的，而不是标准化的产品和服务。不断地提高个性化的“档次”，竞争对手就不会那么容易替代你。</span></section><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; line-height: 2em; overflow-wrap: break-word !important;"><br style="max-width: 100%; overflow-wrap: break-word !important;"></section><section class="" data-tools="新媒体排版" data-id="2534823" data-style-type="undefined" style="max-width: 100%; overflow-wrap: break-word !important;"><p class="" style="max-width: 100%; clear: both; min-height: 1em; text-align: center; overflow-wrap: break-word !important;"><img class="rich_pages " data-ratio="0.1504424778761062" data-s="300,640" data-type="png" data-w="1243" data-src="https://mmbiz.qpic.cn/mmbiz_png/dfOiccSdnib22pHDcZzDf4FohvhxmkBYIa7GZ76QV2MrkX5zFOXAuAPgX4dlxyCWRwP2XApafMUDuvrIyovyZ6lg/640?wx_fmt=png" _width="328px" src="https://mmbiz.qpic.cn/mmbiz_png/dfOiccSdnib22pHDcZzDf4FohvhxmkBYIa7GZ76QV2MrkX5zFOXAuAPgX4dlxyCWRwP2XApafMUDuvrIyovyZ6lg/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" __sec_open_place_holder__="true" data-wxsrc="http://mmbiz.qpic.cn/mmbiz_png/dfOiccSdnib22pHDcZzDf4FohvhxmkBYIa7GZ76QV2MrkX5zFOXAuAPgX4dlxyCWRwP2XApafMUDuvrIyovyZ6lg/0?wx_fmt=png&wxfrom=3&wxtype=png" crossorigin="anonymous" data-fail="0" style="max-width: 100%; overflow-wrap: break-word !important; height: auto !important; visibility: visible !important; width: 328px !important;"></h3></section><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; text-align: center; line-height: 2em; overflow-wrap: break-word !important;"><span style="max-width: 100%; font-size: 15px; letter-spacing: 0.5px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;"><strong style="max-width: 100%; overflow-wrap: break-word !important;"><span style="max-width: 100%; overflow-wrap: break-word !important;">客户得到了糟糕的服务</span></strong></span></section><p style="max-width: 100%; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><br style="max-width: 100%; overflow-wrap: break-word !important;"></h3><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; line-height: 2em; overflow-wrap: break-word !important;"><span style="max-width: 100%; font-size: 15px; letter-spacing: 0.5px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;">在你的客户真正需要你的支持的时候，真心且全力的对待他们，千万不要态度恶劣，这样一旦他们有了其他选择，一定会弃你而去。</span></section><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; line-height: 2em; overflow-wrap: break-word !important;"><br style="max-width: 100%; overflow-wrap: break-word !important;"></section><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; line-height: 2em; overflow-wrap: break-word !important;"><span style="max-width: 100%; font-size: 15px; letter-spacing: 0.5px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;">而对于企业来说，千万不要视客户服务费用为可削减的企业成本，这可能为你的企业埋下毁灭性的隐患。</span></section><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; line-height: 2em; overflow-wrap: break-word !important;"><br style="max-width: 100%; overflow-wrap: break-word !important;"></section><section class="" data-tools="新媒体排版" data-id="2534824" data-style-type="undefined" style="max-width: 100%; overflow-wrap: break-word !important;"><p class="" style="max-width: 100%; clear: both; min-height: 1em; text-align: center; overflow-wrap: break-word !important;"><img class="rich_pages " data-ratio="0.1504424778761062" data-s="300,640" data-type="png" data-w="1243" data-src="https://mmbiz.qpic.cn/mmbiz_png/dfOiccSdnib22pHDcZzDf4FohvhxmkBYIaQ91cgLh7OibYsM7iaV2eORP37jHOXKJ8naDhnjCs6T4vvsebdibichddKQ/640?wx_fmt=png" _width="328px" src="https://mmbiz.qpic.cn/mmbiz_png/dfOiccSdnib22pHDcZzDf4FohvhxmkBYIaQ91cgLh7OibYsM7iaV2eORP37jHOXKJ8naDhnjCs6T4vvsebdibichddKQ/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" __sec_open_place_holder__="true" data-wxsrc="http://mmbiz.qpic.cn/mmbiz_png/dfOiccSdnib22pHDcZzDf4FohvhxmkBYIaQ91cgLh7OibYsM7iaV2eORP37jHOXKJ8naDhnjCs6T4vvsebdibichddKQ/0?wx_fmt=png&wxfrom=3&wxtype=png" crossorigin="anonymous" data-fail="0" style="max-width: 100%; overflow-wrap: break-word !important; height: auto !important; visibility: visible !important; width: 328px !important;"></h3></section><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; text-align: center; line-height: 2em; overflow-wrap: break-word !important;"><span style="max-width: 100%; font-size: 15px; letter-spacing: 0.5px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;"><strong style="max-width: 100%; overflow-wrap: break-word !important;"><span style="max-width: 100%; overflow-wrap: break-word !important;">你的产品质量下降了</span></strong></span></section><p style="max-width: 100%; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><br style="max-width: 100%; overflow-wrap: break-word !important;"></h3><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; line-height: 2em; overflow-wrap: break-word !important;"><span style="max-width: 100%; font-size: 15px; letter-spacing: 0.5px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;">即使你的产品供不应求，也不要为了扩大生产而忽视产品的质量。现在有很多企业将生产外包，其产品看起来还是以前的产品，但也许你的制造商早已为了每件产品能够节省0.01美元没使用最好的材料呢？</span></section><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; line-height: 2em; overflow-wrap: break-word !important;"><br style="max-width: 100%; overflow-wrap: break-word !important;"></section><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; line-height: 2em; overflow-wrap: break-word !important;"><span style="max-width: 100%; font-size: 15px; letter-spacing: 0.5px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;">要知道，质量问题一旦出现，企业的声誉和信用就很难挽回。当然，这种产品质量的下降是可以预防的，只要企业坚持。</span></section><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; text-align: center; line-height: 2em; overflow-wrap: break-word !important;"><br style="max-width: 100%; overflow-wrap: break-word !important;"></section><section class="" data-tools="新媒体排版" data-id="2534825" data-style-type="undefined" style="max-width: 100%; overflow-wrap: break-word !important;"><p class="" style="max-width: 100%; clear: both; min-height: 1em; text-align: center; overflow-wrap: break-word !important;"><img class="rich_pages " data-ratio="0.1504424778761062" data-s="300,640" data-type="png" data-w="1243" data-src="https://mmbiz.qpic.cn/mmbiz_png/dfOiccSdnib22pHDcZzDf4FohvhxmkBYIao4p0B3Gpkr84bicqlF4sIKDYX5mUCO7Q01fS4Y11egXhIIpSFugJgZA/640?wx_fmt=png" _width="328px" src="https://mmbiz.qpic.cn/mmbiz_png/dfOiccSdnib22pHDcZzDf4FohvhxmkBYIao4p0B3Gpkr84bicqlF4sIKDYX5mUCO7Q01fS4Y11egXhIIpSFugJgZA/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" __sec_open_place_holder__="true" data-wxsrc="http://mmbiz.qpic.cn/mmbiz_png/dfOiccSdnib22pHDcZzDf4FohvhxmkBYIao4p0B3Gpkr84bicqlF4sIKDYX5mUCO7Q01fS4Y11egXhIIpSFugJgZA/0?wx_fmt=png&wxfrom=3&wxtype=png" crossorigin="anonymous" data-fail="0" style="max-width: 100%; overflow-wrap: break-word !important; height: auto !important; visibility: visible !important; width: 328px !important;"></h3></section><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; text-align: center; line-height: 2em; overflow-wrap: break-word !important;"><span style="max-width: 100%; font-size: 15px; letter-spacing: 0.5px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;"><strong style="max-width: 100%; overflow-wrap: break-word !important;"><span style="max-width: 100%; overflow-wrap: break-word !important;">客户的需求发生了变化</span></strong></span></section><p style="max-width: 100%; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><br style="max-width: 100%; overflow-wrap: break-word !important;"></h3><section style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; line-height: 2em; overflow-wrap: break-word !important;"><span style="max-width: 100%; font-size: 15px; letter-spacing: 0.5px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;">商业的世界本身就是不断变化的，这种情况在所难免。企业要面对的挑战是在客户需求变化之前，就已经扩充了你的产品和服务。</span></section><p style="max-width: 100%; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><br style="max-width: 100%; overflow-wrap: break-word !important;"></h3><p style="margin-right: 16px; margin-left: 16px; max-width: 100%; min-height: 1em; line-height: 2em; overflow-wrap: break-word !important;"><span style="max-width: 100%; font-size: 15px; letter-spacing: 0.5px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;">要做到这一点，<span style="max-width: 100%; caret-color: rgb(38, 38, 38); overflow-wrap: break-word !important;">企业需要频繁地和客户沟通，及时了解客户方的发展状况</span>，并且合理的去预计客户在未来一到两年的情况，早些着手准备。</span></h3></section></div>